Binary Stream's Lak Chahal on Prioritizing Customer and Partner Needs as an ISV

In this discussion, Giuseppe Ianni chats with Lak Chahal, President and CEO, Binary Stream, to discuss how it prioritizes customer and partner needs as well as ISV-to-ISV collaboration. Binary Stream is a sponsor of the upcoming AI Business Solutions Partner Executive Summit and can be found at Booth 017.

Key Takeaways

Overview: Binary Stream has been around for 26 years. Several years ago, it moved its solutions over to Dynamics 365 Finance and Business Central. “Our solutions are a critical part of really meeting many of the requirements for different industries and verticals, and also competing against other platforms outside of Microsoft as well,” Chahal says. With its 26 years of research, Binary Stream’s solutions are only for Microsoft Dynamics 365, as its knowledge and experience enable it to support system integrators and ISV collaborations. Chahal adds, “We are very proud of that.”
Community: Something that Chahal loves about the conference is the senior leaders present and that it’s a partner-only event. This enables leaders to exchange ideas with other strategic leaders to better understand how to best adapt to the AI world, internally and externally (from agents).
What customers need from partners: As an established ISV, Binary Stream works with a lot of customers so it has developed a mindset of a customer-first or partner-first approach. “That means, basically, we’ve got to drive a lot more value with AI.” This enables the company to focus more on customers, better understand their businesses, and identify what value it creates. “From that, I think we can evolve our solutions to very much a kind of agentic approach to those…As a community, we are all in this together.”
Company focus: Chahal reports that, for Binary Stream, “Our world is ‘How do we connect with Microsoft? How do we work with their teams? How do we work with the partners?'” It prioritizes understanding the different needs of partners as well as ISV-to-ISV collaboration.

For a 36-Hour Immersion into the FY27 Priorities that define Partner Success in the AI Era, join us at the AI Business Solutions Partner Executive Summit, running July 29-30, 2026, in Renton, Washington. Register today.