Moment: How Western Computer & iSolutions Partner to Accelerate Manual Tasks for Customers

In this moment, excerpted from the session “Optimal Case Study: Western and iSolutions Reduce Collections Processing Time by 80% at Business Central Customer MSW Wire“, Ben Bolte, VP of Sales, Western Computer, and Sabrina Zimara, Chief Marketing Officer, iSolutions, discuss how the two companies partnered to help customers overcome challenges and save time on manual tasks by leveraging AI solutions.

Key Takeaways

• Testimonial: Bolte reports that iSolutions has made “a world of a difference” for Western Computer and customers. From an impact perspective, he noticed a “huge reduction” in the amount of time spent processing tasks manually. It was an “80% reduction in the time they spend doing this, and the amount of time that they save a year, they estimate over 35 days.”
• Supporting partners and customers: Zimara speaks to how iSolutions partnered with Western Computer to start leveraging AI solutions. “We try to work as closely as we can with our partners to ensure that we understand the challenges of your customers and we can meet those challenges. And if at any time we don’t or we can’t, we don’t feel like we’re a good fit, we’re honest. And that’s what keeps the partnership really working well together.”