Moment: HSO’s Jonathan Summers on Enabling a ‘Co-Creation Mindset’ with Customers

In this moment, taken from the session “Fireside Chat: Industry Focus at HSO,” Jonathan Summers, President & Managing Director, HSO, gives an example of how HSO works with customers from a lens of co-creation.

Key Takeaways

• Industry context: Summers says that the company’s largest industry by revenue is professional services. He references a meeting where he demonstrated the “revenue compression happening for us as service providers” and found that “the same things actually happening” to the customer.
• Shared challenges: Therefore, discussions are about partnering together to solve the same challenges. “It really puts us in more of a co-creation mindset, right, which I think is especially powerful.”