In this moment, excerpted from the session “How AI Is Redefining Microsoft Business Applications,” Satish Thomas, CVP, Microsoft Business & Industry Solutions, Microsoft, defines the three levels of AI transformation and what each means for organizations.
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Key Takeaways
- Level 1: The first level of AI transformation is marked by daily use of Copilot or AI to boost productivity through tasks like summarization or Q&A. Thomas notes that most partners are in the midst of that today.
- Level 2: The second level of AI transformation occurs when companies are leveraging human-led agents that can act autonomously, but always require human influence to guide or intervene when needed.
- Level 3: In recent months, there’s been growing momentum around the third level of AI transformation: agent-operated, human-directed systems. At this level, agents autonomously run entire business processes, not just assist, marking a significant evolution in AI capabilities.
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