In this moment, excerpted from the session “D365 Quality Assurance in the Agentic Era“, Magnus Perri, Group CEO, elevaite365, talks with Paul Langowski, Managing Director of Enterprise Business Applications, BDO, about how important human responsibility is, prioritizing governance, and the future of AI.
Key Takeaways
- Future of AI functions: Langowski acknowledges AI is very powerful and adapts a lot of processes. He challenges if AI will reach a point where it will be doing testing itself.
- Human responsibility: Perri shares his honest take, saying that “AI will do a lot of the work for us but it won’t take the responsibility…Someone needs to own the risk and the evidence and the no-go decisions.”
- Major shifts: There a few big shifts to the future of QA automation. To start, we move away from script-heavy-based automation to intent-based automation. QA becomes continuous, not a phase at the end. AI can help with reducing manual effort, flagging risks, and creating scripts, but an organization still needs to have governance around what “good” looks like.
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