Moment: Paul Langowski Shares How BDO Prioritizes Customer Success

In this moment, excerpted from the session “Fireside Chat: Industry Focus at BDO“, Paul Langowski, Managing Director of Enterprise Business Applications, BDO, chats with John Siefert, CEO, Dynamic Communities & Cloud Wars, about how BDO prioritizes helping customers figure out what they should do with available technology to best advance their businesses.

Key Takeaways

• Helping customers: “Our main priority right now is helping customers figure this out,” Langowski says. Customers have a lot of options and need to determine what they should do with the available technology to change their position in their industries.
• Reprioritizing around AI: While it’s becoming common to focus on selling or implementing AI within a business, there is a shift in prioritization to helping customers first. “There are a lot of things that you can bring to the table, in terms of incremental AI usage and improvements, but really focusing on how do you help a customer change the game, change what they’re doing — that’s probably the biggest thing we adopt internally.”