Moment: Solgari’s John Colgan on Creating a Discovery Program to Optimize AI Usage

In this moment, excerpted from the session “A Repeatable AI Opportunity for D365 Partners: Turning Customer Conversations into Copilot Context“, John Colgan, CEO, Solgari, talks with John Siefert, CEO, Dynamic Communities & Cloud Wars, about how it has created a discovery process and a program of delivery to help partners and customers determine how to achieve better metrics by analyzing the best ways to apply AI.

Key Takeaways

• Managing in mass amounts: Colgan shares an example of managing over 2 million fan interactions for the Falcons across WhatsApp, SMS, and other mediums. “You imagine there’s massive amounts of intelligence to be gained if you harvest all the data that’s from those conversations,” he notes.
• Discovery process: Solgari created a short, simple discovery process as people look at how they apply AI. “This is kind of AI-led,” he says. Partners “can run these processes.” The discovery process looks at use cases that could gain from applying AI and examines the metrics that could be achieved.
• Program of delivery: With this context, it’s not just about AI but it also comes out with a program of delivery that Solgari created. “We create that for our customers,” Colgan states. “We present it back to them, not as a prescriptive thing, but as a draft that they can work on.” And the Falcons decided to adopt this as its roadmap after reviewing and determining its accuracy.