Title: Keynote: AI Innovation Changes the Way Partners Sell, Build Capacity & Drive Customer Success
Speakers:
- Cecilia Flombaum, Agent Ecosystem Development Lead Business Applications, Microsoft
- Swamy Narayana, VP Customer Experience Programs, Dynamics 365, Microsoft
Overview: This session explored how AI innovation is reshaping the partner ecosystem by transforming sales approaches, enabling new capacity models, and unlocking fresh opportunities to deliver customer success. Speakers highlighted practical strategies for partners to adapt and thrive in an AI-driven business landscape.
This exclusive session was filmed at the 2025 Biz Apps Partner Executive Summit in Bellevue, and is only available to view for free by becoming a member of the AI Partner Executive community site. By becoming a member, you will have access to all of the sessions that were captured at the event, including keynote sessions, fireside chats, panel discussions, and more featuring Microsoft executives, leading partners, and industry thought leaders, along with our weekly newsletter, exclusive interviews, and reports we will be creating on a quarterly basis.
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