In this moment, excerpted from the “ISV FY26 Keynote” session, Heather Deggans, Vice President, Americas GPS ISV Partner Sales, Microsoft, gives details on how Microsoft’s is thinking about AI transformation across four core pillars.
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Key Takeaways
- Employee experiences: AI presents an opportunity to enrich employee experiences by automating routine tasks, allowing them to focus on strategic contributions that add greater value to the company.
- Customer engagement: Deggans notes how AI can deepen customer understanding and improve engagement by leveraging internal and third-party data to anticipate needs, personalize experiences, and enhance service.
- Business processes: Further, organizations should leverage AI to streamline complex business processes, not to replace people, but to enhance efficiency, automate workflows, and reduce operational costs across the organization.
- Innovation: Finally, Deggans encourages organizations to accelerate innovation by using AI to not only address current business needs but also anticipate future opportunities and move faster toward solving them.
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