In this moment, excerpted from the session “The Dynamics 365 AI ERP FY 2027 Partner Opportunity“, Georg Glantschnig, CVP, Dynamics 365 Agentic ERP, Microsoft, discusses how agents can manage specific tasks that not only save teams significant time but also enable them to offer top-line services at lower marginal costs, with the same expertise and with greater reach and scale.
Key Takeaways
- Agents handling emails: Glantschnig explains how all supplier emails flow through the agents, which extract the information from the emails, understand what the changes are, and determine an action plan. It’s about 20 hours a week that the agents give back to the team. “What took maybe many, many minutes before basically can be done now in seconds. It’s really paying off.”
- Agents in banking: In the banking industry, Glantschnig shares an example of working with a premium client insights report, which is essentially a deep payment analysis. “It’s a huge manual effort of experts.” Because of this, they could only offer this service to the top client tier. By creating a team of finance agents in Copilot, they were able to transform this process from taking days to now taking minutes. Now, they can offer this service to every client.
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