The Dynamics 365 AI ERP FY 2027 Partner Opportunity

Title: The Dynamics 365 AI ERP FY 2027 Partner Opportunity

Speakers:

• Georg Glantschnig CVP, Dynamics 365 Agentic ERP, Microsoft
• Amanda Hillman, Principal Program Manager, Microsoft 
• Jared Hall, Principal Program Manager, Microsoft 

Key Takeaways:

• AI is becoming a core part of the Dynamics 365 ERP opportunity: Microsoft is positioning Agentic ERP as a major direction for Dynamics 365, with AI and agents increasingly embedded across core business processes rather than treated as separate add-ons.
• Partners have an opportunity to expand beyond traditional ERP implementations: The opportunity spans multiple Dynamics 365 workloads — including Finance, Supply Chain, Commerce, Project Operations, HR, and Field Service — creating more ways for partners to help customers connect AI capabilities to business operations.
• The partner opportunity is increasingly about business outcomes, not simply technology deployment: Successful partners will need to connect AI/ERP capabilities to measurable customer value and operational results.
• The shift to Agentic ERP creates a need for partners to rethink their role: Rather than focusing solely on implementation and customization, partners have an opportunity to help customers identify where agents can transform workflows and then provide the expertise, integration, and governance needed to put those capabilities into practice.