In this moment, taken from the session “New Sales Reality: Accelerate Revenue and Seller Productivity in the Flow of Work,” Mike Morton, Vice President, Dynamics 365 Business Central and SMB, Microsoft, explains how Copilot capabilities are being consolidated so AI can carry work context across AI business solutions.
Key Takeaways
- Unifying Copilot: Morton says that Microsoft is shifting towards shared capabilities, knowledge, and context for Copilot, and context from Copilot Chat will flow into Business Central, CRM, and other D365 applications.
- Work context: Copilot can draw from a user’s calendar, CRM data, email, documents, and work history to help sellers prepare for future activities.
- AI model quality: Morton explains that with this development, Copilot is now comparable to competing products and a game changer for seller productivity.
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