In this moment, excerpted from the Fireside Chat at the Biz Apps Partner Executive Summit, Karina Nielsen, CEO, Ciellos, shares insights on becoming customer zero and applying Copilot to optimize processes with meeting transcripts.
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Key Takeaways
- Customer zero perspective: Ciellos treated itself as customer zero, understanding that before helping others, the team had to be able to do it themselves. The company started by using the Teams AI agent to record meetings and use the transcripts.
- Using transcripts: Now, the company uses transcripts from meetings to create prompts as well as task lists, proposals, internal programs, and internal communications, for instance.
- Applying Copilot: Ciellos uses the M365 Copilot for several use cases. Nielson shared that, personally, she uses it to prepare projects by having a meeting with herself and using the transcript to determine action items rather than manually writing a list.
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