In this moment, excerpted from the “FY26 ISV Keynote Session,” Chris Maddox, VP Strategic Partnerships, Docusign, explains how the company’s AI frameworks integrate into its products and offerings.
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Key Takeaways
- AI integration: Docusign’s Intelligent Agreement Management (IAM) AI framework is built on two layers: custom models developed from deep agreement knowledge and Azure AI integration. Both are used to enhance the understanding and processing of structured agreements.
- AI product at work: One of the company’s products, Navigator, is a centralized repository for all agreements, including MSAs, exhibits, amendments, and variations, designed to replace scattered storage across platforms like SharePoint or Dropbox and support the full scope of business documentation. Now, using a custom agent framework integrated with Azure and Copilot, users can query their agreements directly and surface key insights across the entire agreement lifecycle.
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