The Agentic System of Work for Partners

Title: The Agentic System of Work for Partners

Speakers:

• Cecilia Flombaum, Economy Lead- Business & Industry Applications, Microsoft
• John Scandar, SVP, Alithya 
• Greg Gant, CEO, PS Hummingbird 

Key Takeaways

• The focus is shifting from individual AI tools to an interconnected “agentic system of work“: Microsoft is positioning Copilot, agents, Agent 365, and Microsoft IQ as pieces of a broader system built across Microsoft 365, Dynamics 365, and Power Platform.
• Partners have an opportunity to help customers move from AI experimentation to scaled adoption: Rather than stopping at pilots or individual use cases, partners can help organizations implement, govern, and scale agentic solutions across their business. Microsoft specifically frames this as an opportunity for partners to support the transition toward “Frontier Firms.”
• Governance and security become increasingly important as agents proliferate: As organizations deploy more agents across different workflows, customers need visibility, security, and consistent governance. Agent 365 is positioned as a key part of providing that foundation.
• The partner opportunity extends beyond implementation into ongoing services: The shift to agentic systems creates opportunities for partners to advise on use cases, design workflows, deploy agents, establish governance, and help customers continuously optimize how AI is used across the organization.
• The biggest change is moving from AI that assists with tasks to AI that helps execute entire workflows: Microsoft describes agentic systems as moving from isolated assistance toward coordinated execution—where agents can plan, perform specialized tasks, evaluate results, and work together to move a business process from a goal to an outcome.