Moment: CEO Greg Gant Says PS Hummingbird Shifted to ‘Outcome-Based’ Work to Meet Customer Needs

In this moment, taken from the session “The Agentic System of Work for Partners,” Greg Gant, CEO, PS Hummingbird, tells Cecilia Flombaum, Ecosystem Lead – Business & Industry Applications, Microsoft, why the company has shifted almost entirely to outcome-based work.

Key Takeaways

• Outcome-based work: Gant explains that “almost all of our work… is now outcome-based” to meet customer demand.
• Engagement models: PS Hummingbird ties its engagement models to solving specific customer pain points and emphasizes shared accountability for outcomes rather than selling time and materials.
• Size cap: Gant says PS Hummingbird will maintain its size “where we think we can be agile and stay up to the changes.”