Moment: Microsoft’s Cecilia Flombaum Highlights Demand for AI in Business Processes

In this moment, taken from the session “The Agentic System of Work for Partners,” Cecilia Flombaum, Economy Lead – Business & Industry Applications, Microsoft, details the demand for AI in business processes.

Key Takeaways

• Accelerated adoption: Flombaum says there is 3x the demand for AI adoption in business processes, like inventory-to-deliver, in procure-to-pay, and sales processes.
• Budget shifts: With adding AI to business processes, there’s an expected shift in budgets. 44% of business functions now have complete or shared AI budget ownership.
• Customized AI: Customers want solutions tailored to their needs. 70% of customers plan to adopt customized AI solutions versus pre-built ones.