In this moment, excerpted from the Keynote Session, “AI Innovation Changes the Way Partners Sell, Build Capacity & Drive Customer Success,” Cecilia Flombaum, Agent Ecosystem Development Lead, Business Applications, Microsoft, explains how partners can align their capabilities with levels of AI transformation.
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Key Takeaways
- Aligning capabilities with AI transformation: Flombaum outlines Microsoft’s approach to guiding companies from early AI adoption to becoming fully AI-first organizations. Partner capabilities can be aligned with each stage of the AI Ecosystem transformation journey.
- Levels of AI adoption: Companies are adopting tools like Microsoft 365 Copilot and Copilot Chat through the modern work channel, which aligns with existing skill sets. As they progress, adoption expands to Power Platform and Copilot Studio. However, full transformation involves AI-driven experiences that resonate with business leaders, such as summarizing emails and meetings and taking action.
- Automation needs: Customers are looking for automation that saves time and boosts productivity across their core systems — sales, marketing, customer service, and finance — by reducing manual tasks like data entry and meeting prep. Ultimately, they want solutions that drive business outcomes such as cost savings, increased revenue, and improved customer acquisition.
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